Delivery Information

White Glove Delivery, Our Standard

DeRUCCI Perth does not offer standard courier delivery. Every product is delivered via our White Glove Delivery service, a premium, fully managed experience handled by trained DeRUCCI delivery specialists. This is not an optional upgrade; it is the only delivery method we offer, and it is included as standard on all purchases.

1. What White Glove Delivery Includes

Our White Glove Delivery service includes:

• Scheduled delivery at a time convenient to you; we will contact you to arrange a delivery window
• Two-person trained delivery team for all items
• Delivery to your nominated room (ground floor or with lift access)
• Full assembly and setup of all furniture and sleep products
• For AI Mattress products: connection to power, initial app pairing guidance and a walkthrough of the SleepCare App setup
• Removal and responsible disposal of all packaging materials
• Post-delivery follow-up from our showroom team within 48 hours

2. Delivery Timeframes

The estimated lead time from order placement to delivery is typically 12–18 weeks. A more specific timeframe will be confirmed at the time of purchase. All timeframes are estimates; we will keep you informed of any delays and will contact you to reschedule if necessary.

• Made-to-order items: Custom-made orders are specially manufactured and cannot be cancelled or varied after 24 hours from the date of order
• Regional WA: Extended timeframes apply; please contact our showroom team for details specific to your location

3. Delivery Scheduling

Once your order is ready for delivery, our team will contact you to arrange a suitable delivery date and time window. Delivery is available Monday to Friday only. DeRucci does not deliver on weekends.

You are responsible for ensuring that someone is at the premises to accept delivery and that DeRUCCI has the correct contact phone number of the person accepting delivery on the day. Any issues on the day of delivery could result in additional fees or require items to be redelivered on another day, which will incur additional delivery fees.

4. Access Requirements

You are responsible for confirming that your furniture can be delivered through a normal delivery process, including through doorways, stairwells, corridors and lifts. Please complete a Customer Delivery Access Form, available in our showroom, prior to delivery to confirm access details for your premises.

• Delivery will be made to the ground floor only, unless an additional upstairs delivery fee has been paid
• For any furniture requiring upstairs delivery, an additional charge applies per item per floor
• Rectangular dining tables exceeding 2000mm and round dining tables exceeding 1800mm in diameter are not carried upstairs
• If access via lift is required, you are responsible for confirming that the furniture will fit into the lift and into the room for which it is intended
• If a balcony lift is required, it is the customer's responsibility to organise
• DeRucci takes no responsibility for any extra contractors required to deliver furniture to the nominated address

If access issues prevent delivery on the scheduled date, a re-delivery fee may apply. We recommend discussing any potential access challenges with our showroom team before completing your purchase.

5. Packaging & Assembly

Delivery fees cover delivery, assembly and removal of all DeRUCCI product packaging (cardboard and plastic). Our team will remove and dispose of all packaging materials as part of every delivery.

Please note that our delivery team does not remove or relocate existing customer furniture. Customers should ensure the delivery area is cleared prior to the scheduled delivery time.

Ceiling lamp delivery does not include installation. Decor items (wall art, ornaments) do not include installation or wall mounting. Carpet and rug delivery does not include in-room placement.

6. Delivery Inspection

At the time of delivery, please inspect all items carefully before signing the delivery confirmation. If you notice any damage or discrepancy, note it on the delivery documentation and contact us within 24 hours with photographs. Damage reported after this window may not be eligible for a remedy under our delivery guarantee, though your rights under the Australian Consumer Law remain unaffected.

7. Accidental Damage Warranty

A 5-year Accidental Damage Warranty is available as an optional add-on for eligible products. This must be purchased at least 3 days before delivery and cannot be added on the day of delivery or after your furniture has been delivered. Please ask our showroom team for details.

8. Marble Lamination Service

A protective lamination service is available for marble-top products through our partnered third-party provider. This is a one-off service not covered by our regular product terms and conditions. Minor imperfections such as small air bubbles are within normal quality standards and not considered defects. For damage not caused by human factors, the lamination film carries a one-year warranty. The installation team is separate from the delivery team and travel costs are charged separately. Please speak with our showroom team for details.

9. Interstate Delivery, Other Australian States

DeRUCCI Perth services Western Australia only. If you are located interstate, DeRUCCI has showrooms across Australia. Please contact your nearest location directly for pricing, availability and delivery options in your state.

Please contact each location directly for address details, trading hours and local delivery information. DeRUCCI Perth is an independently operated franchisee and cannot process orders or enquiries on behalf of interstate locations.

10. Contact Us

For any delivery-related questions or to arrange a specific delivery requirement, please contact our team: